Ek hi number par poori team, approved template se bulk campaign, auto-reply aur AI chatbot — official WhatsApp Cloud API par. Platform hamara apna hai: SensyChat. Setup aur support Rohini, Delhi se.
SensyChat ko banaya aur chalaya One Touch Express ne hi hai — sensychat.com par poori jaankari, ya seedhe account bana lijiye.
Zyadatar business ek phone par WhatsApp Business App chala rahe hain. Wo kaam karti hai — bas ek hadd tak.
Aur sabse kaam ki baat — dono ek saath bhi chal sakte hain. Coexistence ki wajah se aapke phone par WhatsApp Business App waise hi chalti rehti hai aur usi number par Cloud API bhi. Number badalne ki zaroorat nahi padti.
Ye sab SensyChat ke andar pehle se bana hua hai — koi alag plugin nahi kharidna padta.
Ek hi WhatsApp number par kai log kaam kar sakte hain. Kis agent ne kya jawab diya, sab dikhta hai. Chat kisi aur ko de dena bhi ho jaata hai.
Meta se approved template par bulk message. Photo, video ya PDF header ke saath. Kis tak pahuncha, kisne padha — report me.
App ke andar se hi template banaiye — button (Call / Website / Quick reply), media header aur sample value ke saath. Bhejne se pehle live preview dikh jaata hai.
Aapke apne business ka prompt daaliye, bot usi hisaab se jawab dega. Customer kya lena chahta hai wo samajh kar lead bhi khud bana deta hai.
Menu aur auto-reply ka flow bina coding ke. Plain language me likh dijiye, AI se flow bhi ban jaata hai.
WhatsApp par aayi enquiry apne aap lead ban jaati hai, shikayat alag list me. Status update hota rehta hai.
Kitne gaye, kitne pahunche, kitne padhe gaye, kis campaign ka kya result — sab ek page par.
Jaze Networks aur CloudRadius / OneRadius (ARCR) se jud jaata hai — ISP aur franchise wale iska sabse zyada faayda uthate hain. Apni website ko jodna ho to outgoing webhook bhi hai.
Jahan customer ka pehla sawaal WhatsApp par aata hai, wahan ye seedha faayda deta hai.
Hum khud ISP chalate hain, isliye ye hissa hamne apni zaroorat se banaya tha — baad me sabke liye khol diya.
Customer apne number se message kare aur uska plan, validity aur due date usi chat me mil jaye — Jaze ya CloudRadius/OneRadius se jud kar. Office call karne ki zaroorat kam ho jaati hai.
Reminder jahan pehle se set hain wahin se chalte rehte hain — SensyChat unhe WhatsApp par pahuncha deta hai. Do jagah alag-alag setting rakhne ki zaroorat nahi.
WhatsApp par aayi shikayat apne aap complaint list me chali jaati hai, status ke saath. "Maine to bola tha" wali bahas khatam.
Outgoing webhook se har nayi lead ya complaint aapke apne panel me bhi pahunch sakti hai. Doosri jagah dobara entry karne ki zaroorat nahi.
Chaar step. Pehla setup hum saath baith kar karwa dete hain.
Naya number lein ya purana hi chalayein. Jo number Meta ke paas kisi doosre API par pehle se juda hai, wo pehle chhudana padta hai.
App ke andar hi Meta ka official Embedded Signup chalta hai. Business verification Meta karta hai, hum uske liye documents taiyaar karne me madad karte hain.
Jo message aap bhejna chahte hain, unke template bana kar Meta ko bhejte hain. Approval Meta deta hai — aam taur par kuch ghanton me.
Agent add kijiye, auto-reply flow banaiye, AI chatbot ka prompt likhiye. Hum pehli baar saath baith kar set kar dete hain.
Meta ka charge alag hai. Platform ka plan alag cheez hai aur Meta ka messaging charge alag. Wo seedhe aapke WhatsApp account par lagta hai aur rate Meta tay karta hai. Hum usme kuch nahi jodte, par wo lagta zaroor hai.
Kharidi hui number list par campaign mat chalaiye. Jinhone kabhi aapse baat nahi ki, unhe marketing bhejne par log Block/Report dabate hain. Isse aapke number ki quality rating girti hai aur bhejne ki limit kam ho jaati hai. Ye nuksaan wapas theek hone me time lagta hai.
Template approval Meta ke haath me hai. Hum template theek se bana kar bhejte hain aur zyadatar jaldi approve ho jaate hain, par "guarantee approve ho jayega" koi nahi de sakta.
Green tick apne aap nahi milta. Wo alag process hai aur Meta apni marzi se deta hai. API chalu hone ka matlab green tick nahi hai.
Catalog ka farak. Product aur payment link WhatsApp par bhejna chalta hai, par wo hamare apne system se hota hai — WhatsApp ke andar wala official "View catalog" button nahi aata. Kaam wahi hota hai, tareeka alag hai.
Business App ek phone par chalti hai — ek hi aadmi, ek hi device, bulk bhejne ki koi safe suvidha nahi. API Meta ke server se chalti hai: kai log ek saath usi number par kaam kar sakte hain, approved template se bulk jaa sakta hai, aur doosre software se jod bhi sakte hain. Chhoti dukaan ke liye Business App kaafi hai — jahan team hai ya roz sau se zyada baat hoti hai, wahan API kaam aati hai.
Nahi. Wahi number chalta hai. Aur Coexistence ki wajah se phone par WhatsApp Business App bhi chalti rehti hai aur usi number par Cloud API bhi — dono ek saath. Ye sach me kaam karta hai, sirf brochure ki baat nahi hai. Haan, ek dhyan ki baat: setup ke waqt agar "Delete My Account" karna pad jaye to Coexistence toot jaati hai aur number seedhe API par chala jaata hai. Isliye hum setup khud karwate hain.
Do alag cheezein hain aur hum dono ko alag hi rakhte hain. Ek, platform (SensyChat) ka apna plan — uska rate sensychat.com par likha hai. Do, Meta ka apna messaging charge, jo seedhe aapke WhatsApp account par lagta hai aur Meta hi tay karta hai. Hum Meta ke charge par kuch nahi jodte, par wo lagta zaroor hai — ye baat hum pehle hi bata dete hain taaki baad me surprise na ho.
Nahi, aur ye Meta ka niyam hai, hamara nahi. Jis customer ne pichhle 24 ghante me aapko message kiya hai, use aap kuch bhi likh kar bhej sakte hain. Uske baad sirf approved template hi jaata hai. Aur jis number ne kabhi aapse baat hi nahi ki, use marketing template bhejne par log "Block" ya "Report" dabate hain — isse aapke number ki quality rating girti hai aur limit kam ho jaati hai. Isliye hum saaf mana karte hain ki kahin se kharidi hui number list par campaign mat chalaiye.
Green tick (verified badge) alag cheez hai aur wo Meta apni marzi se deta hai — brand ki khabar aur pehchaan dekh kar. API chalu hone se green tick apne aap nahi milta. Hum apply karne me madad kar sakte hain, par mil hi jayega ye koi nahi keh sakta. Jo keh raha hai, wo sahi nahi keh raha.
Product bhejna aur payment link bhejna dono chalte hain — product ki photo, rate aur order ka link WhatsApp par chala jaata hai, payment Razorpay ya Cashfree se hoti hai. Par ek baat saaf kar dein: ye SensyChat ka apna system hai, Meta ka official WhatsApp Catalog nahi. Kaam wahi ho jaata hai (customer dekhta hai, order karta hai, pay karta hai), lekin WhatsApp ke andar wala "View catalog" wala button nahi aata. Ye farak pehle hi jaan lena theek hai.
Aapka WhatsApp account aapka hi rehta hai — Meta ke paas registered. SensyChat par aapka apna alag account hota hai, doosre customer ka data aapko nahi dikhta aur aapka unhe nahi. Number kabhi bhi kisi doosre platform par le jaa sakte hain, wo aapka number hai.
Setup se lekar roz ke sawaal tak hum. OneTouch Rohini, North West Delhi se chalta hai aur SensyChat hamara hi banaya hua platform hai — beech me koi teesra vendor nahi hai. Meta ki taraf ka jo hissa hai (verification, template approval) wo Meta ke haath me hai, par usme lagna bhi hum hi padte hain.
Apna number, apni team, apne message. Hum 15 minute me dikha dete hain ki aapke business me ye kaise baithega — phir aap tay kijiye.