Contents
1. Information We Collect 2. How We Use Your Data 3. Data Sharing 4. Cookies & Tracking 5. Data Security 6. Data Retention 7. Your Rights 8. Children's Privacy 9. Policy Changes 10. Contact Us1. Information We Collect
When you use OneTouch Express services, we collect the following types of information:
1.1 Personal Information
- Identity data: Full name, date of birth, government-issued ID (Aadhaar, PAN, Passport, Voter ID)
- Contact data: Phone number, email address, residential/business address
- Account data: Customer ID, login credentials, service plan details, billing information
- Payment data: Transaction IDs, payment method (we do not store card numbers; payments are processed by Razorpay)
1.2 Technical Data
- IP address, MAC address of your devices
- Network usage data (bandwidth consumed, connection timestamps)
- Device information (operating system, browser type)
- Cookies and website usage data
1.3 Communication Data
- Support tickets and chat logs
- Feedback, survey responses, and complaint records
- Email and SMS communications with our team
2. How We Use Your Data
We use your personal data for the following lawful purposes:
| Purpose | Basis |
|---|---|
| Providing and managing your internet connection | Contract performance |
| Processing payments and generating invoices | Contract performance |
| Identity verification (KYC) as required by DOT/TRAI | Legal obligation |
| Customer support and complaint resolution | Legitimate interest |
| Sending service updates, maintenance alerts | Legitimate interest |
| Sending promotional offers (with consent) | Consent |
| Network security, fraud prevention | Legitimate interest |
| Regulatory compliance (TRAI, DOT mandates) | Legal obligation |
3. Data Sharing
We do not sell your personal data. We may share it with:
- Government/Regulatory Bodies: DOT, TRAI, law enforcement agencies when legally required
- Payment Processors: Razorpay for secure payment processing
- CRM Partners: Jaze Networks for service management (data processing agreement in place)
- Cloud/Hosting: Servers located in India under data processing agreements
- Legal Requirements: Court orders, government directives, or to protect our rights
4. Cookies & Tracking
Our website uses cookies to improve your experience:
- Essential cookies: Required for website functionality (login sessions, cart)
- Analytics cookies: Google Analytics to understand site traffic (anonymised)
- Preference cookies: Remember your settings and preferences
- Marketing cookies: Only with your explicit consent
You can disable cookies in your browser settings. Essential cookies cannot be disabled without affecting site functionality.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data (passwords are hashed using bcrypt)
- Regular security audits and penetration testing
- Restricted access to personal data (need-to-know basis)
- Network monitoring and intrusion detection
Despite best efforts, no system is 100% secure. Please report any suspected data breach to sales@onetouchexpress.com.
6. Data Retention
- Customer account data: Retained for the duration of your subscription + 5 years (regulatory requirement)
- KYC documents: As required by DOT/TRAI regulations (minimum 1 year after account closure)
- Network/traffic logs: 90 days (as required by Indian IT laws)
- Support communications: 2 years
- Marketing consents: Until withdrawn
7. Your Rights
Under the Digital Personal Data Protection Act 2023 (DPDPA), you have the right to:
- Access: Request a copy of your personal data we hold
- Correction: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal obligations)
- Grievance Redressal: Raise complaints with our Data Protection Officer
- Nominee: Designate a nominee to manage your data after death
To exercise your rights, email us at sales@onetouchexpress.com with subject "DATA REQUEST — [Your Name]".
8. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately for deletion.
9. Policy Changes
We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website at least 15 days before taking effect. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For privacy-related questions or to exercise your rights:
- Email: sales@onetouchexpress.com
- Phone: +91-8710910987
- Address: Delhi, India
- Data Protection Officer: See Nodal Officer Page