TRAI Regulatory Compliance
As per TRAI (Telecom Regulatory Authority of India) Regulations and DOT (Department of Telecommunications) guidelines, every Internet Service Provider is required to designate a Nodal Officer and an Appellate Authority for consumer grievance redressal.
NODAL OFFICER
Mr. [Nodal Officer Name]
-
OneTouch Express Internet Services
Your City, India - +91-8710910987
- nodal@onetouchexpress.in
- Monday – Saturday: 9:00 AM – 6:00 PM
- Response within: 3 Business Days
APPELLATE AUTHORITY
Mr. [Appellate Officer Name]
-
OneTouch Express Internet Services
Your City, India - +91-8710910987
- appellate@onetouchexpress.in
- Monday – Saturday: 9:00 AM – 6:00 PM
- Response within: 30 Days
Grievance Redressal Process
If you have a complaint regarding our service, please follow this escalation process:
1
2
3
Nodal Officer
If unresolved in 3 days, escalate to Nodal Officer
Expected Resolution: 3 business days
Email Nodal Officer →
4
Appellate Authority
If still unresolved, escalate to Appellate Authority
Expected Resolution: 30 days
Email Authority →
5
TRAI Consumer Helpline
TRAI Helpline
1800-110-111
TRAI Website
www.trai.gov.in
Grievance Portal
pgportal.gov.in
DOT Website
dot.gov.in