TRAI Regulatory Compliance
As per TRAI (Telecom Regulatory Authority of India) Regulations and DOT (Department of Telecommunications) guidelines, every Internet Service Provider is required to designate a Nodal Officer and an Appellate Authority for consumer grievance redressal.
NODAL OFFICER
Mr. Hemant Mehra
-
Prefix Infotech Private Limited
Delhi, India - +91-8710910987
- hemant@onetouchexpress.in
- Monday – Saturday: 9:00 AM – 6:00 PM
- Response within: 3 Business Days
APPELLATE AUTHORITY
Mr. Himanshu Mehra
-
Prefix Infotech Private Limited
Delhi, India - +91-8710910987
- accounts@onetouchexpress.in
- Monday – Saturday: 9:00 AM – 6:00 PM
- Response within: 30 Days
Grievance Redressal Process
If you have a complaint regarding our service, please follow this escalation process:
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Nodal Officer
If unresolved in 3 days, escalate to Nodal Officer
Expected Resolution: 3 business days
Email Nodal Officer →
4
Appellate Authority
If still unresolved, escalate to Appellate Authority
Expected Resolution: 30 days
Email Authority →
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